Terms and Conditions
Welcome to our website, WS Tiles and We Sell Tiles (herein collectively will be referred to as “we” “us” and “our”) have provided you with the access to our website, “www.wstiles.com & www.weselltiles.com.” Before using our website, we suggest you read the following terms and conditions carefully. The use of our website is a confirmation and acceptance of our terms and conditions. If you do not agree to these terms and conditions, please discontinue usage. We reserve the right to amend, modify, or change the Terms and Conditions at any time without prior notice.
Unless otherwise noted, all content on this site including, but not limited to text, graphics, logos, images, video clips, or code, is the exclusive property of WS Tiles and protected by U.S. and international copyright laws. You may use the content on this website for your own non-commercial resource, or to purchase our products. Any other use, including but not limited to reproduction, distribution, displaying, performing, without our written consent is strictly prohibited.
WS Tiles has taken reasonable efforts to ensure the accuracy and integrity of the information provided on our website, but WS Tiles cannot guarantee that the website is free of typographical errors, misprints, out of date information, or the site and the server are free of viruses. All information present on this site is “as is” and without warranties of to the information’s accuracy, usefulness, reliability or otherwise. WS Tiles reserves the right to change, amend or improve the website at anytime without prior notice. In the unlikely event that a product’s price and/or packaging information has been mistakenly listed, WS Tiles reserves the right to refuse or cancel any orders placed for the product listed at the incorrect price or packaging information even if the order has been confirmed. If your credit card has been charged and your order is cancelled due to incorrect price or packaging, we shall refund the amount back to your credit card in the amount charged. Any mentioned of third-party products are for recommendation only and is not a paid endorsement of any kind, we advise you to take precaution when clicking third party links and using any recommended their party products.
Limitation of Liability
WS Tiles shall not be liable for damages that result from the direct or indirect use of this site including but not limited to loss of profits, loss of data, incidental or punitive damages, business interruption, loss of information, lost of goods, or other consequential damages, even if company has been advised of the possibility of such damages. You also agree to hold harmless WS Tiles, its officers, directors, employees, agents, supplier and other agents from and against all damages and costs including attorneys’ fees from any violation of these terms and conditions or any activity related to your account or any other person accessing your account. Applicable law may not allow the limitation of liability, so the above limitation or exclusion may not apply to you.
Availability, Product Variation, & Sample
Certain items displayed on the website might be promotional items and are only available with certain quantities. Reasonable steps have been taken to ensure that when an item is out of stock, we will remove the item in a timely manner. However, some item’s quantity might not reflect what we have in stock. You agree to not hold WS Tiles liable if a certain item is discontinued or out of stock. Furthermore, we are not held liable to the quantity on display on our resellers’ website.
It is understood and agreed that glass, stone, and metal products are subject to small variations in color and shades. Stone is a natural product and more variations such as size, color, texture, surface polished are unique to individual stone. We always recommend purchasing a sample.
Misalignment of some pieces on each sheet must be assumed as an intrinsic characteristic of this product and no claims will be honored for this reason. No claim whatsoever will be accepted after installation.
Some glass tiles have variations due to production batches. While we take reasonable measure to ensure that all our glass tiles’ colors are consistent in each production batch, some slight variations still might occur. Due to these variations, we recommend when ordering products to consider wastage and order at least 10% extra so that you do not have to order extra in the future and the product might come from a different batch.
While we attempt to be as accurate as possible with product descriptions and pictures, the nature of our products (glass tiles and porcelain tiles) do reflect light and different shades under different light and different colors of grout. For example, in a darker lighted room, our tiles do appear a darker shade. If you use a black grout, our tiles might appear darker than our pictures on our website. If you use the tiles in a pool, the tiles will reflect the water color. We recommend you purchase a sample and view the sample in the environment you intend to install the tiles.
Samples are meant for color matching and may not reflect the actual size of the product. We do not accept returns on samples. We advise you to view the samples under different lights and environments, as such external factors will affect the visual color of the glass.
You may need to register your own account to use certain WS Tiles services and you may be required to logo into the account and have valid payment method associated with it. You are responsible for maintaining the confidentiality of your account and password and for access to your account. You agreed to accept responsibility for all activities that occur under you account.
WS Tiles prohibits any kind of harassment, abusive, obscene, or threatening language. We also prohibit any publishing of privacy information or any other activity that violate the rights of other party and sites. You may not upload or distribute illegal or abusive content or otherwise questionable content that might encourage illegal offense or violate other rights and privacy. You may not use this site to solicit others to join or become members of any service or organization. You agree and understand that others might post reviews, links or comments on this site and you hold WS Tiles not liability to any of those post. WS Tiles have the rights to remove, edit or delete any of those post by users with prior notice.
Third Party Resellers Disclaimer
WS Tiles uses third party resellers and we do not guarantee that the price, stock or availability on their websites is accurate or free of error. We also do not process returns, exchanges, or refunds from buyers that purchase through third party resellers. Please contact their respective customer service department for information. Please read their terms and conditions carefully before using their websites. We do not endorse, recommend or advise one reseller over another. Any recommendation of their website is for your benefit and you do not have to follow the advice. You are free to purchase our products on our website or any of our resellers. Some items are exclusively available through selective resellers. We do not price match with our resellers or honor any promotion, deals or free shipping terms from resellers.
Shipping and Handling
The customer has the responsibility to reject any goods when the package does not seem acceptable even if the content is not damaged. The customer will be deemed to have received, inspected and accepted goods as satisfactory and complete in all respects unless written notice of any alleged damage or shortage is received for any goods supplied within 2 days from the date of receipt. Damaged goods must be accompanied by photo evidence. This is the only we can claim shipping damage from our carrier. Free shipping is only available on orders over $75 dollars, not including taxes. Free shipping is limited to the continental United States with FedEx Ground or UPS Ground or USPS flat rate shipping. Delivery time with free shipping is only an estimate and is not guaranteed. Shipping is also subject to the respective carrier’s terms and conditions.
Refunds and Returns
Please read our refunds and returns policy. We do not honor our resellers or partner website’s refunds and returns policies and we do not process their refunds or returns. We do not accept returns from customers who did not purchase a sample of a product first (from our website, or a partner’s website). All return shipping costs are the buyer’s responsibility.
Custom orders or special orders of non-stocked products are final sales and cannot be returned or cancelled. Deposits or payments on such orders are non-refundable. Items must be paid for in full before they are shipped, unless the buyer completes a credit application and terms are granted by WS Tiles to the buyer. While we will attempt to run a sample before production for the custom order, it is not always guaranteed.
WS Tiles may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided. We will never ask you for personal information such as birthday, account password, or social security numbers. Please do not share that information with anyone that claim to be communicating from WS Tiles or partners.
Reviews, Comments and Other Content
You have the right to post reviews, comments, photos or videos of products or services if the content is not illegal, obscene, threatening, defamatory, violent privacy rights, infringing of other rights, or can be interpreted or encouraging illegal activities, political campaigning, solicitation, mass mailing, or be considered as spam. WS Tiles has the right to remove and delete such content. We also have the right to remove reviews and comments that are not related to our products or service (for example, items damaged in transit, items installed poorly, etc).
Your use of this site is governed by the laws of the state of Texas, U.S.A, and you agree that any dispute or claim relating to any way to your use of any WS Tiles service and/or product sold or distributed by WS Tiles will be resolved by binding arbitration in Texas U.S.A rather than in a court. There is no judge or jury in arbitration and court review of an award is limited. Arbitrator can award on individual basis and must follow the terms of the conditions of use as a court would. Our terms also agreed that any dispute resolution proceeding will be conducted on an individual basis and not in a class or representative action. You also agree that any cause of action or claim you may have with respect to the site including purchase of products and or service must be commenced within one year after the claim. WS Tiles failure to insist upon or enforce strict performance of any terms and conditions shall not be constructed as waiver of any provision or rights